Dark Commission – Customer FAQ

How long does shipping take?
Orders are processed within 1–3 business days. Shipping times vary depending on location, but most U.S. orders arrive within 3–7 business days.

Do you ship internationally?
Yes. International shipping times typically range from 7–14 business days depending on the destination.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package.

What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items in original condition. Items must have all original tags attached.

Do you offer exchanges?
Yes. If you need a different size, we recommend requesting an exchange as soon as possible since items may sell out quickly.

What if my item arrives damaged or incorrect?
If something isn’t right, contact us within 7 days of delivery with your order number and photos. We’ll make it right.

How do your sizes fit?
Our pieces are designed with a streetwear fit — slightly oversized but true to size. If you prefer a tighter fit, consider sizing down.

How do I take care of my clothing?
Wash inside out with cold water and air dry when possible to preserve quality and print.

When do you restock items?
Most drops are limited and may not restock. Once it’s gone, it’s gone.

What payment methods do you accept?
We accept major credit/debit cards and other secure checkout options available at checkout.

Can I cancel or change my order?
Orders can only be changed or canceled within a short window after purchase. Contact us immediately if you need help.

How can I stay updated on new drops?
Follow our social channels or sign up for our email list to stay ahead of upcoming releases.

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